Frequently Asked Questions
Q. What age is Wipeout Arena for?
A. With features suitable for all the family, it’s an indoor assault course for children and adults alike.
Q. Can non-walkers/babes in arms go into the main arena/hall where the inflatables are?
A. Yes, but they must be accompanied by an adult (16+ years old). But, non-walkers/babes in arms are not permitted to go on the inflatables unless it’s during a Wipeout Tots session (first session of the day 10am – 11am), and they must be accompanied on the inflatable by a paying adult. If the adult is only supervising the non-walker/babe in arms and both are not going on the inflatables, they do not need to pay.
Q. Are children under the age of 4 allowed on the inflatables?
A. Yes, but for their own safety children under 4 are only permitted to bounce in a Wipeout Tots session on the designated Tots inflatable. If the adult 16+ years wants to also go on the inflatable, they need to pay too.
Q. What if I have a 4 year old, or under, and also a child older than 4 years old - can I bring them both together?
A. Yes, but only 4 year olds, and under, are allowed on the Wipeout Tots Session; 10am – 11am, as it’s only for this age group only to enjoy the inflatables safely, without the worry of bigger kids being around! However, over 4s can use the other inflatables in the Wipeout Arena. Your 4 year old, or under, can come at other times – but please be aware that he/she may be jumping around with kids older than 4 years old.
Q. Do I have to make a booking in advance or can I just turn up?
A. We highly advise making a booking before you attend, this is because we can get fully booked to capacity and may have to turn you away if you have no booking with us. You are required to complete a waiver form ahead of your session.
Q. I have already made a booking, but want to add on extra people, can I do this?
A. Yes we will do our best to accommodate your request, initially view the booking page and check availability, if the session time is full, contact us through the enquiry tab and we will look to identify an alternative solution. Please note the later you leave it the less likely it is we can do this so please give us as much notice as possible.
Q. I need to change my booking time/session?
A. Any change/cancellation made with more than 24 hours’ notice to the start of the session booked will be rearranged for another more convenient time and date. However this booking is not eligible for a refund and will never be then eligible for a refund once moved, even if cancelled with more than 24 hours’ notice on the next occasion. Any cancellation made with less than 24 hours’ notice of the start of the session booked will not be refunded or moved to an alternative day or time, and any alternative session booked will be charged at the standard admission prices.
Q. Do I have to wear socks?
A. Yes, but these will be supplied as part of the booking
Q. What clothing should I wear?
A. We strongly advise the wearing of a thin long sleeved top and long pants as, with all inflatables, friction burns can occur on exposed skin when performing certain activities, especially slides.
Q. Are there any height or weight restrictions?
A. There are no weight limits, but on the Free Fall there is a height restriction of 1.2m. This is to ensure every bodies safety.
Q. Do you have a refund policy?
A. Whilst we do our best to accommodate customers we do not offer refunds, any cancellation made with more than 24 hours’ notice to the start of the session booked will be rearranged for another more convenient time and date. However this booking is not eligible for a refund and will never be then eligible for a refund once moved, even if cancelled with more than 24 hours’ notice on the next occasion. Any cancellation made with less than 24 hours’ notice of the start of the session booked will not be refunded or moved to an alternative day or time, and any alternative session booked will be charged at the standard admission prices.
Q. I am allergic to latex. Does the arena contain latex?
A. No. The arena is not made with any latex.
Q. Where can we find the waiver form online?
A. The waiver form is located as part of the booking process on the website. 16 year olds can sign their own waiver form but cannot sign for anyone else. You must 18 years of age or over to sign for anyone else. Anyone under 16 must be accompanied by an adult (over 18) bouncing or spectating.
Q. Who can sign the waiver form?
A. You must be 18 years or over to sign the waiver form for bouncers. If you are 16 you can sign for yourself but no one else.
Q. What time should we arrive at the venue?
A. Please arrive 20 minutes before your scheduled start time to allow time for check-in and your safety briefing. Late arrivals will not have any lost time in the arena compensated.
Q. What sessions are available for people with a disability or autism or other learning disabilities?
A. Sessions like these are ones we are looking to introduce in the near future.