Policies

Admission Policy

All children under the age of 8 must be supervised by a responsible person 18 years of age or over on the Wipeout Arena inflatables.

Time slots are for 1-hour; this includes a 5 min (max briefing session)

For safety reasons children 4 years and under/non-walkers/babies in arms are not permitted to go the Wipeout Arena inflatables unless in a dedicated session. But they can be held/supervised/be in a push chair next to the main arena if supervised by a paying adult/spectator 18 years+

Refund Policy

Any cancellation made with more than 24 hours’ notice to the start of the session booked will be rearranged for another more convenient time and date. However this booking is not eligible for a refund and will never be then eligible for a refund once moved, even if cancelled with more than 24 hours’ notice on the next occasion.

Any cancellation made with less than 24 hours’ notice of the start of the session booked will not be refunded or moved to an alternative day or time, and any alternative session booked will be charged at the standard admission prices.

Food & Beverage

No food or beverage to be consumed whilst participating in Wipeout Arena activities.  Food and drink can be consumed in relevant locations as outlined in the participant briefing.

Inflatable Closure

We endeavour to have all the activities open as stated, but occasionally, due to reasons often beyond our control, or in the interests of safety, we may have to shut one, or more for short periods of time, or a length of time as is deemed necessary. We do apologise for this inconvenience.

Behaviour Policy

The facility has a zero tolerance approach to unacceptable verbal and physical behaviour directed towards staff and customers. Behaviour that is regarded as unacceptable includes but is not limited to: Excessive shouting. Swearing. Harassment. Bullying – verbal or physical. Discrimination. Threats. Any unacceptable behaviour will be taken very seriously and may result in the immediate ejection from the centre and the permanent exclusion of offenders.

Legal Disclaimer

From time to time you may be asked to give us personal details at certain points either on site or website. The provision of this information is entirely at your own discretion. Wipeout Arena operated by Serco Leisure Operating Limited declares that all personal information will be treated in accordance with GDPR.

Competitions

From time to time we run competitions and their details, term and conditions can be found here.

We may collect your data to be able to identify and contact you in the hopeful event you should win.

You will be asked if you want to opt in to receive communications from us; for future; updates, events, competition, news and other relevant information.

You can ask to be opted out of our database at any time – and each item of correspondence will have this option on it.

 

Contacting us

Please use our enquiry form > Wipeout Arena Enquiry Form